I know you are both right. If we get a bad review then we will deal with it. This is so sad that how you do things depends on review as far as feeling like a hostage to a bad review. I know I am in the right here the room was theirs and that is what I told the mom. I don't know why the both moms were the go between on this whole thing. It feels like little kids with moms doing all for the kids.Absolutely do not give back their money. It is all THEIR FAULT! They knew the policies and they agreed. You should not have to change the way you to your business. Stick to your guns on this one especially since you had prepared everything in advance for them..
We are better than the Hil t on - right? Now, given the scenario, is the Hil ton going to refund their money? Does any hotel or motel in the country CARE a rats A whether they showed up or not if the room was reserved and paid for? Service contracted, paid for, provided (it was available and not occupied by anyone else), and now out of date. Case closed.I know you are both right. If we get a bad review then we will deal with it. This is so sad that how you do things depends on review as far as feeling like a hostage to a bad review. I know I am in the right here the room was theirs and that is what I told the mom. I don't know why the both moms were the go between on this whole thing. It feels like little kids with moms doing all for the kids.Absolutely do not give back their money. It is all THEIR FAULT! They knew the policies and they agreed. You should not have to change the way you to your business. Stick to your guns on this one especially since you had prepared everything in advance for them..
.
I totally agree I know for a fact that big hotels will charge and they won't even blink so why to us the little guy does the same not seem to apply? when to us the money really does matter? One guest told my friend bev that she could not make her own cancellation policy! what! you make a contract to come we contract to provide the accommodation you break the contract that aint my problem Ive done my bit. (im on a roll today)We are better than the Hil t on - right? Now, given the scenario, is the Hil ton going to refund their money? Does any hotel or motel in the country CARE a rats A whether they showed up or not if the room was reserved and paid for? Service contracted, paid for, provided (it was available and not occupied by anyone else), and now out of date. Case closed.I know you are both right. If we get a bad review then we will deal with it. This is so sad that how you do things depends on review as far as feeling like a hostage to a bad review. I know I am in the right here the room was theirs and that is what I told the mom. I don't know why the both moms were the go between on this whole thing. It feels like little kids with moms doing all for the kids.Absolutely do not give back their money. It is all THEIR FAULT! They knew the policies and they agreed. You should not have to change the way you to your business. Stick to your guns on this one especially since you had prepared everything in advance for them..
.
IF the review is posted - why do we quake at the thought of a bad review? NO ONE can please everyone - the response is this:
Room reserved and paid for. Room available whenever those reserved for chose to arrive. Car parked at your inn, You have no control over their arrival or not. That night has expired and can never be retrieved. Same for refunds.
.
Do not feel blackmailed!!!! If they write a bad review so be it. Just post a management response in your normal professional manner and move on.I know you are both right. If we get a bad review then we will deal with it. This is so sad that how you do things depends on review as far as feeling like a hostage to a bad review. I know I am in the right here the room was theirs and that is what I told the mom. I don't know why the both moms were the go between on this whole thing. It feels like little kids with moms doing all for the kids.Absolutely do not give back their money. It is all THEIR FAULT! They knew the policies and they agreed. You should not have to change the way you to your business. Stick to your guns on this one especially since you had prepared everything in advance for them..
.
Enter your email address to join:
Enter your email address to join:
Register today and take advantage of membership benefits.
Enter your email address to join: