JeannineIrish
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- Joined
- Jun 15, 2008
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This has not happened often, but his is the second time this year that I can remember. Just wondering how other innkeepers handle it or how to avoid it in the future.
A guest never shows and when you contact them they say that they never received the Reservation Confirmation. Both times it was a Webervations request. The first time I was able to get in touch with the guest because I had her cell phone number. She was pretty irate because she had gotten into town and had to find a place to stay. She had typed her e-mail address incorrectly so she never heard from me. She was already checked into a hotel and I didn't charge her.
Monday a couple from Germany were supposed to check in for a two night stay and never showed. They had supplied no cell phone number. I e-mailed him today and he replied back that he had never received my Reservation Confirmation and had made other arrangements. How can we as Innkeepers be sure that our confirmations are being received by the guests? One of the advantaqges of on-line booking is not having to make and receive phone calls.
Some people respond when they receive my confirmation saying that they are looking forward to staying with us. Do any of you call to make sure that guests have received the confirmation?
A guest never shows and when you contact them they say that they never received the Reservation Confirmation. Both times it was a Webervations request. The first time I was able to get in touch with the guest because I had her cell phone number. She was pretty irate because she had gotten into town and had to find a place to stay. She had typed her e-mail address incorrectly so she never heard from me. She was already checked into a hotel and I didn't charge her.
Monday a couple from Germany were supposed to check in for a two night stay and never showed. They had supplied no cell phone number. I e-mailed him today and he replied back that he had never received my Reservation Confirmation and had made other arrangements. How can we as Innkeepers be sure that our confirmations are being received by the guests? One of the advantaqges of on-line booking is not having to make and receive phone calls.
Some people respond when they receive my confirmation saying that they are looking forward to staying with us. Do any of you call to make sure that guests have received the confirmation?