Hillbilly
Well-known member
- Joined
- Oct 22, 2011
- Messages
- 939
- Reaction score
- 17
I am currently using Webervations 2 for our reservation program. I have been waiting for over 2 years for them to have online payment options. I feel that they are never going to finish this program. I have talked to several program companies and have decided to go with Reservation Key. Out of all of them they have had the best customer service and willing to help you any day of the week.
I switched to online only reservations 2 years ago and have almost doubled my reservations. I have had a cancellation policy in place and so on. I have not been charging cards before arrival. I have tried to keep the honor system going but I am afraid it has got to come to an end. We lost a lot of money this year with no shows and cancellations with declined cards.
My question is this. “If you charge a person a head of time, how and what has worked best for you?” Have you had guests upset when you do not refund their money? How have you handled this? Do you allow them to move to a different day? Have you had people try and do a charge back on the credit card? I have been doing this for 14 years and I am always looking for a better easier way to do something.
Thank you for your help!
I switched to online only reservations 2 years ago and have almost doubled my reservations. I have had a cancellation policy in place and so on. I have not been charging cards before arrival. I have tried to keep the honor system going but I am afraid it has got to come to an end. We lost a lot of money this year with no shows and cancellations with declined cards.
My question is this. “If you charge a person a head of time, how and what has worked best for you?” Have you had guests upset when you do not refund their money? How have you handled this? Do you allow them to move to a different day? Have you had people try and do a charge back on the credit card? I have been doing this for 14 years and I am always looking for a better easier way to do something.
Thank you for your help!