How do you handle this? Some one books online who happens to be on your DNBA list. Do you email/call and cancel? What do you say? The online calendar was out of date? Sorry, we can't face having you stay here again? Obviously, this isn't about the folks who WON'T come back - it's the ones who want to but aren't welcome (for whatever reason) I'm concerned with.
I haven't run into this yet, but I've read enough here about innkeepers and their DNBA lists to have it in my mind as I set up online booking.
I haven't run into this yet, but I've read enough here about innkeepers and their DNBA lists to have it in my mind as I set up online booking.