Flower
Well-known member
- Joined
- Jun 19, 2011
- Messages
- 952
- Reaction score
- 0
We are being courted by Boo k ing com & wonder what your experience has been with this OTA.
They tell a slick story about how you are in control but their “sign on now” pressure is a bit much.
One of the features we were surprised to see was their reviews & how this gives you a ranking.
When we talked to them, they said they contact each guest after their stay & ask for a review. And this results in a score for your property. When we looked at a few samples while they were visiting us, we noticed that there were not many owner responses for good or even bad reviews. We asked them about this & they told us that an owner can only respond if the guests authorizes them.
We find that to be a real show stopper; guests can write a review & the owner is not allowed to respond.
Boo k ing com claims that this is in keeping with their “international rules” where some countries do not allow responses. Boo k ing com originated in Holland & it still is a major HQ for them. They claim that it is necessary to abide by European law.
I find this hard to believe as TA works internationally & it allows responses.
They are working in our country & obviously it is allowed here as everyone else allows responses.
What has been you experience? Is this the law in your country? Or do you think it is only company policy shrouded under the guise of “International Law”?
They tell a slick story about how you are in control but their “sign on now” pressure is a bit much.
One of the features we were surprised to see was their reviews & how this gives you a ranking.
When we talked to them, they said they contact each guest after their stay & ask for a review. And this results in a score for your property. When we looked at a few samples while they were visiting us, we noticed that there were not many owner responses for good or even bad reviews. We asked them about this & they told us that an owner can only respond if the guests authorizes them.
We find that to be a real show stopper; guests can write a review & the owner is not allowed to respond.
Boo k ing com claims that this is in keeping with their “international rules” where some countries do not allow responses. Boo k ing com originated in Holland & it still is a major HQ for them. They claim that it is necessary to abide by European law.
I find this hard to believe as TA works internationally & it allows responses.
They are working in our country & obviously it is allowed here as everyone else allows responses.
What has been you experience? Is this the law in your country? Or do you think it is only company policy shrouded under the guise of “International Law”?