- Aug 8, 2010
- Reaction score
Guests are coming on a gift certificate who have chosen our least expensive room for 2 nights and want the difference refunded to them so they can go out for dinner. They deliberately chose this room so they could get the money refunded. (They said so on the phone.) This is not something we usually do if it is over $50. We put the remaining money on file for another stay. They don't want to come back, they want the money. Just give it to them?