Highlands John
Well-known member
- Joined
- Apr 16, 2010
- Messages
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I know, I know, we've been down this particular thread many times. Just had a bit of a Maddie-Moment last night.
Two sets of guests check in last night, one after the other they come down "Can you book us a table for dinner at the xxxxx Inn". Phoned for the 1st lot, no, full. What really ? On a Friday evening, in peak season and a bank holiday weekend, the last bank holiday before Christmas.
It was in your confirmation people. The only place to eat within walking distance is the xxxxx Inn and they get busy, because they're very good. So I changed my confirmation template this morning. It used to say
"We recommend you book a table in advance as the Inn is very popular"
It now says
"If you do not have a prior reservation for the Inn you will probably not get a table between Easter and October and at weekends the rest of the year".
This text is in Bold, it then goes on to offer to book a table if they let us know, as it always has.
Will this make a difference, not if people don't read the damn thing no, but I tried.
Two sets of guests check in last night, one after the other they come down "Can you book us a table for dinner at the xxxxx Inn". Phoned for the 1st lot, no, full. What really ? On a Friday evening, in peak season and a bank holiday weekend, the last bank holiday before Christmas.
It was in your confirmation people. The only place to eat within walking distance is the xxxxx Inn and they get busy, because they're very good. So I changed my confirmation template this morning. It used to say
"We recommend you book a table in advance as the Inn is very popular"
It now says
"If you do not have a prior reservation for the Inn you will probably not get a table between Easter and October and at weekends the rest of the year".
This text is in Bold, it then goes on to offer to book a table if they let us know, as it always has.
Will this make a difference, not if people don't read the damn thing no, but I tried.