Here is the exact quote from the article:
"Most strikingly, there were large differences between views of personal safety assurance and property safety systems, which were rated as 'very important" by consumers but "somewhat not important" by innkeepers."
"The findings regarding safety clearly suggest that innkeepers should pay heed to sharing information for ensuring both personal and property safety. This may include noting such things as: individual locks for each guest room door; video monitoring of parking and property, and alarm systems. But I'd like to point out that in sharing such safety information to be careful not to inadvertently provide the consumer with a perception that your inn's surrounding area is one that may be high-crime or unsafe in general. I'd recommend presenting such information in a context that a guest's safety is one of the many elements toward the the goal of providing an overall outstanding guest experience.".
Bree said:
Here is the exact quote from the article:
"Most strikingly, there were large differences between views of personal safety assurance and property safety systems, which were rated as 'very important" by consumers but "somewhat not important" by innkeepers."
"The findings regarding safety clearly suggest that innkeepers should pay heed to sharing information for ensuring both personal and property safety. This may include noting such things as: individual locks for each guest room door; video monitoring of parking and property, and alarm systems. But I'd like to point out that in sharing such safety information to be careful not to inadvertently provide the consumer with a perception that your inn's surrounding area is one that may be high-crime or unsafe in general. I'd recommend presenting such information in a context that a guest's safety is one of the many elements toward the the goal of providing an overall outstanding guest experience."
Thanks for sharing that.
Here is my take - if you ask ME if I am concerned with safety and security at a B&B of course I am going to say 100%!! and I am, and that would be truthful. If a B&B is in a not-so-good area I would sure like to know in advance, but I would never book there, now would I?
Telling me we have bars on the windows and a security system and grounds well lit makes me think it is not a safe area.
I stayed in a B&B like that, as we drove through the neighborhood we could not help but notice the bars on windows and security doors! Some neat old historic districts share a boundary with dilapidated crack houses and ghetto apartments. We had to drive THRU that to get to the B&B. We nearly turned around.
.