sonatainn
Well-known member
- Joined
- May 31, 2009
- Messages
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I had a customer today who booked a room with us a couple of weeks back....entered the room, and hated it...and decided to leave.
He booked two nights, and made it clear to me (in an incredibly threatening tone,) that he would reverse the charges on his credit card if we charged it.
He booked our best room at our second property...it's a beautiful room with hardwood floors. He claimed that it smelled of mold...I went to verify, and it smelled great, I even asked several of my staff members to ensure I was missing something. It was clear the customer was fishing for excuses.
How can I go about charging him. He booked during a busy weekend, and it caused me to lose about $490 of business.
Should I take him to small claims court? It's clear that VISA and Mastercard will do nothing to help us....I should also mention we are in Prince Edward Island, Canada.
He booked two nights, and made it clear to me (in an incredibly threatening tone,) that he would reverse the charges on his credit card if we charged it.
He booked our best room at our second property...it's a beautiful room with hardwood floors. He claimed that it smelled of mold...I went to verify, and it smelled great, I even asked several of my staff members to ensure I was missing something. It was clear the customer was fishing for excuses.
How can I go about charging him. He booked during a busy weekend, and it caused me to lose about $490 of business.
Should I take him to small claims court? It's clear that VISA and Mastercard will do nothing to help us....I should also mention we are in Prince Edward Island, Canada.