Red Handed Jill
Well-known member
- Joined
- Mar 15, 2010
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Okay, in my naïveté, before I was actually dealing with guests, I thought when "that" guest rolls back around, I just click on "reservation denied" (or whatever it says), and that's it. they get the message we have no availability. I don't have to deal with them, they don't need to know that they aren't welcome, there's just not a room available. (For them.)
But I find the few (lucky me - really, we've been soooo lucky) who meet my criteria for DNBA don't use the website. They call. And call and call and try the website and screwup and call again (you know the drill). So, when they call to book the next time, the easy thing is to say that there's no availability, right?
Except I realized today (when taking a phone rez), that I generally don't get the guest name until after they've asked whether or not we have availability.
When you have one of these folks on the phone, how do you handle it? (This is assuming I don't see the name on Caller ID.)
TIA
But I find the few (lucky me - really, we've been soooo lucky) who meet my criteria for DNBA don't use the website. They call. And call and call and try the website and screwup and call again (you know the drill). So, when they call to book the next time, the easy thing is to say that there's no availability, right?
Except I realized today (when taking a phone rez), that I generally don't get the guest name until after they've asked whether or not we have availability.
When you have one of these folks on the phone, how do you handle it? (This is assuming I don't see the name on Caller ID.)
TIA