Ranking of top two amenities by segment

[happyjacks]

I attended a large conference on Online Marketing for Tourism (how niche is that??) back in March. This slide is from a presentation on current trends; the data is from a JD Powers survey. Of course it doesn't include B&B's as a segment, but it's interesting to see what the traveling public wants and where they can expect to get it.

 

[happyjacks]

Trouble uploading a jpg of the slide. Click here instead.

 

[Madeleine]

Once again, B&B's are the best value and have the amenities travelers want.

 

[Weaver]

Very interesting...so what does that say about the upscale and luxury guest? They obviously do not think the value is there if they are asking for free internet services and 0% of the luxury hotels are offering free wifi.
If I was paying $600 or more a night for an upscale or luxury room the last thing I would want to see on my bill is the internet charge! One would think the higher class the hotel the more included amenities one would find.

 

[Copperhead]

Once again, B&B's are the best value and have the amenities travelers want..

Once again, B&B's are the best value and have the amenities travelers want.

Now how to get the word out to the BIG masses??? BWTS is hung up on the doilies!!!!

 

[Copperhead]

Very interesting...so what does that say about the upscale and luxury guest? They obviously do not think the value is there if they are asking for free internet services and 0% of the luxury hotels are offering free wifi.
If I was paying $600 or more a night for an upscale or luxury room the last thing I would want to see on my bill is the internet charge! One would think the higher class the hotel the more included amenities one would find..

If I was paying $600 or more a night for an upscale or luxury room the last thing I would want to see on my bill is the internet charge! One would think the higher class the hotel the more included amenities one would find.

If I were ABLE to travel around and pay $600 or more a night for a hotel room, I don't think I would care if they added $15-30 (or so) more for Wifi service. This is why these hotels CAN do it, their guests are not worried about petty change.

 

[Weaver]

Very interesting...so what does that say about the upscale and luxury guest? They obviously do not think the value is there if they are asking for free internet services and 0% of the luxury hotels are offering free wifi.
If I was paying $600 or more a night for an upscale or luxury room the last thing I would want to see on my bill is the internet charge! One would think the higher class the hotel the more included amenities one would find..

If I was paying $600 or more a night for an upscale or luxury room the last thing I would want to see on my bill is the internet charge! One would think the higher class the hotel the more included amenities one would find.

If I were ABLE to travel around and pay $600 or more a night for a hotel room, I don't think I would care if they added $15-30 (or so) more for Wifi service. This is why these hotels CAN do it, their guests are not worried about petty change.

.

True, very true. Guess I wouldn't care if I could afford that room either.

 

[Samster]

Very interesting...so what does that say about the upscale and luxury guest? They obviously do not think the value is there if they are asking for free internet services and 0% of the luxury hotels are offering free wifi.
If I was paying $600 or more a night for an upscale or luxury room the last thing I would want to see on my bill is the internet charge! One would think the higher class the hotel the more included amenities one would find..

Many of the upscale/luxury hotels also cater to high level business travelers and their business will pick up the WiFi charge. I do think that it's very odd that these places charge for WiFi in the rooms, but apparently there's a big infrastructure cost for WiFi in a very large property, so they feel justified in charging for it.
Am staying in a luxury hotel on a Living Social deal in a week or so and I'll update the forum on just what amenities are provided in the room rate.

I would have stayed in a B&B that I've stayed in before (for the same rate actually as the hotel LS deal I got), but this hotel has a bit better location and has a fantastic view of the city we're visiting, which the B&B doesn't offer.