Generic
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We don't take deposits. We get very few cancellations and most are weeks in advance and give me plenty of time to resell. But, there are a few who reserved and cancel last minute and pay the cancellation charge.
Recently we have had two. One cancelled on a package that clearly says "no cancellation, no changes" and offers a special rate. They cancelled and ask for "consideration". We couldn't resell the room. We'll see if they rebook, but I don't really see a point in any consideration, since I couldn't resell and it was a rate that they knew offered no cancellation.
The second cancelled within the normal cancellation period. I cancelled at no charge, as per our policy, but told them that when people cancel we retain the right in the future to ask them for a non-refundable deposit on future reservations.
Am I being reasonable with these two? I'm pretty sure I am. What would you have done in my situation?
Recently we have had two. One cancelled on a package that clearly says "no cancellation, no changes" and offers a special rate. They cancelled and ask for "consideration". We couldn't resell the room. We'll see if they rebook, but I don't really see a point in any consideration, since I couldn't resell and it was a rate that they knew offered no cancellation.
The second cancelled within the normal cancellation period. I cancelled at no charge, as per our policy, but told them that when people cancel we retain the right in the future to ask them for a non-refundable deposit on future reservations.
Am I being reasonable with these two? I'm pretty sure I am. What would you have done in my situation?