Proud Texan
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- May 30, 2008
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Does anyone know if there is a feature in ResKey that will allow you to tag guests as "returning guest", so that when they book again you will know that they are return guests?
I continue to embarrass myself by greeting returning guests as if I've never seen them before. Part of the reason guests return is because they were made to feel special on their initial visit. The fact that I have totally forgotten them somewhat negates that "special" feeling. They remember us because we were a unique experience for them. But memory is selective and each guest becomes a blur as you move on to the next one.
If I could get a prompt telling me that they were return guest, I could at least refer to reservation notes and fake delight in seeing them again.
I continue to embarrass myself by greeting returning guests as if I've never seen them before. Part of the reason guests return is because they were made to feel special on their initial visit. The fact that I have totally forgotten them somewhat negates that "special" feeling. They remember us because we were a unique experience for them. But memory is selective and each guest becomes a blur as you move on to the next one.
If I could get a prompt telling me that they were return guest, I could at least refer to reservation notes and fake delight in seeing them again.