Happy Keeper
Well-known member
- Joined
- Oct 24, 2011
- Messages
- 136
- Reaction score
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Had a guest call interested in reserving with us. On our website and calling for availability. Said they would call back (which they did) to reserve after they talked it over.
We had been running a little surprise special that only showed up when you went to reserve online. Thought I would check the dates myself and recommend they reserve online if their date had a discount.
Went to the rez page and got "URL not valid" in the embedded box. Have no idea how long it was like that, but when I called, it appears they made some back end changes that screwed it up and I guess it took people like me calling for them to realize they had a problem. I think they rolled back the changes to fix it.
What kind of got me, was that I was told to just check back every so often to see if it was fixed. I took a couple of rezies today- no telling how many I missed because the system was down. (Okay- I am being a bit dramatic, but it does knida bother me the way it went down.) I should say that the person I spoke with was great and obviously just following instructions, but why is it my job to see if they did their job? After asking for a call, I did get one letting me know it was fixed.
Wow! A little venting from the Happy Keeper.
We had been running a little surprise special that only showed up when you went to reserve online. Thought I would check the dates myself and recommend they reserve online if their date had a discount.
Went to the rez page and got "URL not valid" in the embedded box. Have no idea how long it was like that, but when I called, it appears they made some back end changes that screwed it up and I guess it took people like me calling for them to realize they had a problem. I think they rolled back the changes to fix it.
What kind of got me, was that I was told to just check back every so often to see if it was fixed. I took a couple of rezies today- no telling how many I missed because the system was down. (Okay- I am being a bit dramatic, but it does knida bother me the way it went down.) I should say that the person I spoke with was great and obviously just following instructions, but why is it my job to see if they did their job? After asking for a call, I did get one letting me know it was fixed.
Wow! A little venting from the Happy Keeper.