wasn't sure what forum to put this in. i'm not sure if i can cleary convey what it is i am asking either but here goes...
when you get that phone call from a guest saying something like " hi we are planning for XYZ dates...we are looking around at 2 or 3 different inns in your area...we just have to decide which one we really want to stay at...we like such & such about your site/place/amenities/breakfast, etc..." what do you do or say in an attempt to "seal the deal" in other words, to make them want to stay with you and not the 2 or 3 other places. to make them say "this is the one"
for example, i got a call from a lady a couple of days ago looking for dates in August. she said she read our TA reviews, she said she really likes to phone call in person as opposed to making an online reservation. she said she makes her decision in part by the "feel" she gets when speaking with the innkeeper. she was very friendly & we actually had a great 20 minute conversation. she said we were her choice but her hubby was looking at another inn in the area so basically they just need to hash it out. she mentioned that i had been very helpful with info & the guestroom she wants is because it reminds her of her bedroom at home. i always try to end an inquiry ( & make a connection) by saying well my name is ___ and my DH is ____ so feel free to let us know if you have any other questions.
so, just curious, is there any sort of little "trick" you have that works or has seemed to work? Thanks
when you get that phone call from a guest saying something like " hi we are planning for XYZ dates...we are looking around at 2 or 3 different inns in your area...we just have to decide which one we really want to stay at...we like such & such about your site/place/amenities/breakfast, etc..." what do you do or say in an attempt to "seal the deal" in other words, to make them want to stay with you and not the 2 or 3 other places. to make them say "this is the one"
for example, i got a call from a lady a couple of days ago looking for dates in August. she said she read our TA reviews, she said she really likes to phone call in person as opposed to making an online reservation. she said she makes her decision in part by the "feel" she gets when speaking with the innkeeper. she was very friendly & we actually had a great 20 minute conversation. she said we were her choice but her hubby was looking at another inn in the area so basically they just need to hash it out. she mentioned that i had been very helpful with info & the guestroom she wants is because it reminds her of her bedroom at home. i always try to end an inquiry ( & make a connection) by saying well my name is ___ and my DH is ____ so feel free to let us know if you have any other questions.
so, just curious, is there any sort of little "trick" you have that works or has seemed to work? Thanks