- May 22, 2008
- Reaction score
Guest called and cancelled one night of their stay a couple of days ago. It rebooked pretty quickly so no big deal. However, at check-out one said, 'I think we've stayed 10 times, don't we get a free night?' WHAT? They cancel one night and then expect me to give them their stay for free? It happens every year, too. They book a week and then slowly whittle it down to 2 nights. One year they changed their rez 5 times.