NRV Runner
Active member
- Joined
- Feb 7, 2019
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On day three of taking reservations, we got hit with this bombshell e-mail from Square:
"Our Account Services team has reviewed your account and determined that we are no longer able to support processing your payments. Starting today, your account with Square is deactivated. Any funds currently in your account balance will be held for a period of 90 days, and are due to be released to you within two business days after May 30, 2019. Please be advised that the release date and amount available for release are subject to change based on factors that include receiving additional chargebacks after this notice. In addition, chargeback activity on payments unrelated to these funds will result in additional debits from your linked bank account."
This came completely from out of nowhere and their customer support hasn't been helpful. What's frustrating is that we already integrated everything with ResKey and were processing payments. We are located about a half-mile from the local football stadium, so people pay quite a premium to stay at our B&B on home game weekends. Thus, we've been taking a $200 deposit to book a room for any of those games. Maybe they found that to be unusual? We have really not been told exactly WHY our account was deactivated.
Has that happened to anyone here before? Any advice?
"Our Account Services team has reviewed your account and determined that we are no longer able to support processing your payments. Starting today, your account with Square is deactivated. Any funds currently in your account balance will be held for a period of 90 days, and are due to be released to you within two business days after May 30, 2019. Please be advised that the release date and amount available for release are subject to change based on factors that include receiving additional chargebacks after this notice. In addition, chargeback activity on payments unrelated to these funds will result in additional debits from your linked bank account."
This came completely from out of nowhere and their customer support hasn't been helpful. What's frustrating is that we already integrated everything with ResKey and were processing payments. We are located about a half-mile from the local football stadium, so people pay quite a premium to stay at our B&B on home game weekends. Thus, we've been taking a $200 deposit to book a room for any of those games. Maybe they found that to be unusual? We have really not been told exactly WHY our account was deactivated.
Has that happened to anyone here before? Any advice?