NOTE:
I do not find that the 1/3 deposit for holidays, events etc. is that strict but do think that their whole holiday/event/group thing is strict when putting it all together. 1/3 down, balance 60 days prior to arrival, no refunds (no refunds at any stage of the reservation process.)
Their way of handling late arrivals is something I have not seen before. It is not that you can not arrive after 7pm, just that it is boldly stated by way of after 7 and you are considered a no show, that you must make prior arrangements for late arrival. It states that guests are required to provide their expected time of arrival when booking, and to let them know of any changes in route. They will hold the room for only 2 hours after the arrival time given, after that the reservation may be canceled and considered a no show, forfeiting deposit. They state that their reception dest is not staffed full time so your arrival time is needed in order to have someone to greet the guest..
I think the 7 PM no show thing is harsh and I wonder if it has cost them bookings from people who are scared they might lose their room. Heck, even the hotel will hold your room if they have your card to charge if you don't show.
My guess is that they're busy as they want to be and if they can charge the same room twice in one day, bonus.
I know I'd be making a fortune...
BTW, there was a place here that did the same thing. If you did not arrive by 7 they wouldn't let you in.
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BTW, there was a place here that did the same thing. If you did not arrive by 7 they wouldn't let you in.
Perhaps that explains the guests who have asked me what time they have to be in by. I tell them they look as if they are adults - whenever they come in and that even my kids had no curfew once they graduated from high school. (My theory was that if I had not trained them properly by then, they were not going to be trained.)
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Not a curfew after you've checked-in, but a rigid check-in time. Not there by 7? They told guests to find other accommodations. Guests were flabbergasted, but innkeepers did not budge. No rooms anywhere else? They guest knew the policy in advance.
Yeah, we all need our downtime and we grouse about being on call 24x7, but life happens to guests, too. Planes don't arrive. Car rentals go wrong. Guests get lost. Lots can happen. So, we put up with the couple of folks who are just rude to help out those who are truly grateful.
And, remember, I was told to call a B&B when I was 'an hour away' and when I did I was yelled at because it was after 3 PM! I had already explained how far away I lived and what I did for a living and if there were guests I would not be leaving until noon. All of that was ok until it was after 3 PM! yeesh. We didn't go back there even tho we drive by everytime we stay in that town.
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