The Farmers Daughter
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- Jun 15, 2009
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OK here goes....I have a non stop, complaining, whiner. She and her husband booked 6 weeks ago and cancelled due to an "emergency". I charged them, gave them a lodging voucher to come at another time, and she rebooked for arrival today.
Yesterday she calls and they have an "emergency" she wants to move her reservation to August when they will 'absolutely be able to come'. I said no and explained that we had once already changed their booking to accomodate them and all the other reasons why (food, staff, room availability, blah blah ad nauseam.)
She then unhappily "rearranged their schedules" when she learned she would forfeit her stay.
Ok fine, now they aredue to arrive today between 3 & 6 PM.
I was out running errands earlier today and had my sign on the door for such occasions that reads:
'Innkeeper will return for 3 o'clock check in' , with a phone number in case of emergency. It seems that Mrs. Knickersinatwist arrived at 12 noon wanted to check in. No one was here, and she was inconvenienced.
(Is it my fault they arrived 3 hours early?) Its not like they aren't told when check in is, so boo-freakin-hoo.
I am back by 2:30 and I am working in the garden. They come walking into a non guest area (clearly marked as private) and demand to use a toilet. I don't have bathrooms that are not in the rooms, so I welcome them to the Inn. She starts right in about the parking is too far to walk. We don't have railings on our walk ups. Whine/Complain etc.
I show them to their room. No this won't do. Show them another room that they like better. Ok fine, now they are in a different room.
They are barking orders at me and each time they walk in and out the front door, they leave the door standing wide open. In other words, I am about ready to beat them both with a stick. I will need to deal with them for the next 3 days and it doesn't show signs of getting better. Sorry for the rant, but I am close to the end of my tether.
Yesterday she calls and they have an "emergency" she wants to move her reservation to August when they will 'absolutely be able to come'. I said no and explained that we had once already changed their booking to accomodate them and all the other reasons why (food, staff, room availability, blah blah ad nauseam.)
She then unhappily "rearranged their schedules" when she learned she would forfeit her stay.
Ok fine, now they aredue to arrive today between 3 & 6 PM.
I was out running errands earlier today and had my sign on the door for such occasions that reads:
'Innkeeper will return for 3 o'clock check in' , with a phone number in case of emergency. It seems that Mrs. Knickersinatwist arrived at 12 noon wanted to check in. No one was here, and she was inconvenienced.
(Is it my fault they arrived 3 hours early?) Its not like they aren't told when check in is, so boo-freakin-hoo.
I am back by 2:30 and I am working in the garden. They come walking into a non guest area (clearly marked as private) and demand to use a toilet. I don't have bathrooms that are not in the rooms, so I welcome them to the Inn. She starts right in about the parking is too far to walk. We don't have railings on our walk ups. Whine/Complain etc.
I show them to their room. No this won't do. Show them another room that they like better. Ok fine, now they are in a different room.
They are barking orders at me and each time they walk in and out the front door, they leave the door standing wide open. In other words, I am about ready to beat them both with a stick. I will need to deal with them for the next 3 days and it doesn't show signs of getting better. Sorry for the rant, but I am close to the end of my tether.