T/A Hacked... Send Apology For Lack of Security

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Generic

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I just got an apology email... apparently T/A got hacked and they claim that all they lost was our private email addresses. And apparently just an apology is what they think is appropriate... instead of telling us what they are doing to prevent this from happening in the future, restoring our confidence and ensuring that they are trustworthy again. Anyone else get this pathetic email?
 

muirford

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I got it - it's not particularly reassuring, is it? But I haven't had much more than that from any of the credit card companies that have been compromised when they send me a new card.
 

swirt

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Is it legit, or is it a phishing scam?
 

egoodell

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I got it too. I think we should all write bad reviews.
RIki
 

Generic

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Well, just in case, maybe it's time to change passwords. If you aren't using software like LastPass, maybe it's time to consider getting it and using 12 character randomly generated passwords, like %m!eKDu5BPN& so that your account can't be broken into. I certainly think it's time to change mine on T/A.
I wonder... if the email isn't reassuring... is it because they can't reassure us... ie they aren't telling us everything.
 

Tom

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Well, just in case, maybe it's time to change passwords. If you aren't using software like LastPass, maybe it's time to consider getting it and using 12 character randomly generated passwords, like %m!eKDu5BPN& so that your account can't be broken into. I certainly think it's time to change mine on T/A.
I wonder... if the email isn't reassuring... is it because they can't reassure us... ie they aren't telling us everything..
This evening we got 10x the usual spam - all from russian sources in cyrillic. Then I saw the TA email. I wonder if that is it?
 

Generic

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A copy is posted here... http://tripadvisorwatch.wordpress.com/2011/03/24/tripadvisor-membership-database-hacked
And their own full statement is here... http://www.tripadvisor.co.uk/vpages/more_information.html
 

EmptyNest

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A copy is posted here... http://tripadvisorwatch.wordpress.com/2011/03/24/tripadvisor-membership-database-hacked
And their own full statement is here... http://www.tripadvisor.co.uk/vpages/more_information.html.
this is from UK. so is that who was affected..not US??? That blog is something a disgruntled person put together.
 

Alibi Ike

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I got that, too, didn't read it yet.
 

EmptyNest

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Edited: I still am suspicious. Maybe this was for UK and not US.

To our registered owners and Business Listings subscribers:
This past weekend we discovered that an unauthorized third party had stolen part of TripAdvisor's member email list, including some registered owners' email addresses. We're taking this incident very seriously and are actively pursuing the matter with law enforcement.
You may receive some unsolicited emails (spam) as a result of this incident. I want to reassure you, however, that no additional information beyond email addresses was lost. Any other information you have shared with us, such as your name, address, title, and credit card or bank information, is still secure.
We will continue to take all appropriate measures to keep your personal information secure at TripAdvisor. I sincerely apologize for this incident and appreciate your participation in our travel community.

Christine Petersen
President, TripAdvisor for Business
More Information
Go to TripAdvisor | Unsubscribe | Privacy Policy | Contact Us TripAdvisor LLC 7 Soho Square London W1D 3QB
Please do not reply directly to this email. This email was sent from a notification-only address that cannot accept incoming email. If you have questions or need assistance, ask us here. © 2011 TripAdvisor LLC. All rights reserved. TripAdvisor, the TripAdvisor logo, the Owl logo and Get The Truth. Then Go. are either registered trademarks or trademarks of TripAdvisor LLC in the U.S. and/or other countries.
 

JBloggs

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Nothing via email is worthy of clicking or believing. Go to your Business mgmt center IN TA and see if there is a message IN TA for you. Otherwise it is just rubbish.
 

muirford

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A second email came this morning from Steve Kaufer, CEO. It contained at least one blatant lie:
Steve Kaufer said:
I'd also like to reassure you that TripAdvisor does not collect members' credit card or financial information, and we never sell or rent our member list.
Those of us who were hit with an automatic renewal of our business listing, either actual or attempted, even after we were taken off auto-renewal, know that they keep the credit card information because they were able to charge the cards without being given the information a second time.
 

toddburme

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This is on their site so we can assume it is real or a very ellaborate hoax.
http://www.tripadvisor.com/vpages/more_information.html
 

April

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got it both of them, one yesterday the other just now
 
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