Kim, if you can't find it, drop me a line. I know where you may find a copy.Ill have to do an internet search for that one! mind there was one on the hotel inspector a couple of years back they had 6 rooms I think with a couple running it and 2 cleaners. They were struggling for money - no offence but in that situation I think at least 1 of the cleaners should go! plus they wern't even doing that good a job and the owner wasn't checking up after them either just leaving them to it!.