Quantcast

Terminal Terminal

INNspiring.com | Innkeeper Forum & Innkeeping Resources

Help Support INNspiring.com | Innkeeper Forum & Innkeeping Resources:

Generic

Well-known member
Joined
Feb 24, 2011
Messages
7,510
Reaction score
27
Ugh! My terminal died this morning and I'm HOPPING mad because they can't even offer me a solution on how to process. Thankfully, I have SQ and Payd. I recently got Payd because SQ is giving me denials when guests use Amex and they don't want to look into it. Payd is 2.65%. Anyway, the signature part of Payd is a bit awkward and a guest pushed DONE before they signed, so I had to void the transaction and redo it.
Now, this is the part you guys might not understand. The guest looks at me and says "That's it? no PIN?" And that's exactly my problem, we are so used to chip & PIN that we are baffled by the signing process, the same way that you are by the chip & PIN process.
Anyway, Monday I need to contact them. Apparently they don't have the same terminal anymore, which may mean that I have to update to a newer terminal (it's pretty standard here that we rent them monthly.) But since they won't replace it at the same price, I'm asking Moneris and Mercury for quotes as well. Might as well show around. The local hotel association has a deal with Moneris. I didn't need this!
 

Morticia

Administrator
Staff member
Administrator
Moderator
Joined
May 22, 2008
Messages
17,322
Reaction score
181
Colossal pain!
 

Copperhead

Well-known member
Joined
Jun 24, 2008
Messages
5,969
Reaction score
0
I've had that issue with SQ & AMEX as well. Good to know it is not just me! I will send in my feedback too.
 

Generic

Well-known member
Joined
Feb 24, 2011
Messages
7,510
Reaction score
27
I've had that issue with SQ & AMEX as well. Good to know it is not just me! I will send in my feedback too..
Yup. AMEX would process using my terminal but not SQ. They just shrugged at the decline.... but how would I be able to process a minute later on my terminal if it was REALLY declined?
 
Top