Breakfast Diva
Well-known member
- Joined
- May 27, 2009
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As I knew I would, I received notification today from my merchant services regarding the dog people. It's not a "chargeback", it's a "fraud review". Yup, they claim that both the deposit and separate charge for the other nights are a fraudulent charge. All the merchant services is requesting is a copy of the charge slip. Well, of course I don't have their signature on either of them, so I also faxed all documentation I had to prove that they made a reservation with us and violated our policies. I included copies of their TA review to prove that they did make a reservation with us.
Hopefully, this will be over quickly, but if for some reason the guest wins, then we plan on taking them to small claims court. When a judge see all the policies and documentation, I can't imagine we wouldn't prevail! Hopefully it won't come to that, but for more than $500, I'm going to be like a pit bull with this one.
Fraud......yeah, right! If it were fraud, then how would I have all their information.
Hopefully, this will be over quickly, but if for some reason the guest wins, then we plan on taking them to small claims court. When a judge see all the policies and documentation, I can't imagine we wouldn't prevail! Hopefully it won't come to that, but for more than $500, I'm going to be like a pit bull with this one.
Fraud......yeah, right! If it were fraud, then how would I have all their information.