Prior to tomorrow we did not collect a deposit and it's too hard to run the card after the fact. (Along with having to constantly argue with partner who believes every story the guest tells about the hardship involved in keeping their end of the bargain.) Starting tomorrow we collect the deposit and will refund it if the room is rebooked, but not otherwise. Then we already have the money. And we know if the card is good or not. It may mean fewer advance bookings but most people think we've already charged them anyway because they gave us their credit card number.Can you share with us your old policy and now the new one?.
Prior to tomorrow we did not collect a deposit and it's too hard to run the card after the fact. (Along with having to constantly argue with partner who believes every story the guest tells about the hardship involved in keeping their end of the bargain.) Starting tomorrow we collect the deposit and will refund it if the room is rebooked, but not otherwise. Then we already have the money. And we know if the card is good or not. It may mean fewer advance bookings but most people think we've already charged them anyway because they gave us their credit card number.Can you share with us your old policy and now the new one?.
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It will be on the policy page later on today. (Slacker! But we don't get a lot of reservations at this time of year.) And on the booking site. And in the confirmation and told to anyone who calls to reserve. Link to policy page is listed 8 times on the rooms page, next to each room's photo.YEAH!!! Time to move on and get it done. Charge those deposits ahead of time. And don't look back So where is this stated on your web site. Somehow I am not finding your policies page..
OOOPs I see it now..but it was very missable just scanning your page. I would make it a separate link on Navigation , or BOLD or call attention to it some wayIt will be on the policy page later on today. (Slacker! But we don't get a lot of reservations at this time of year.) And on the booking site. And in the confirmation and told to anyone who calls to reserve. Link to policy page is listed 8 times on the rooms page, next to each room's photo.YEAH!!! Time to move on and get it done. Charge those deposits ahead of time. And don't look back So where is this stated on your web site. Somehow I am not finding your policies page..I don't have a separate tab for it. I may add another couple of links to it randomly scattered on the website.
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Ours charges when you run the deposit (and our fee is slightly higher for keyed transactions versus swiped) but they do not charge for a refund. We do charge a $25 cancellation fee to cover the deposit cost should they cancel.Question: Does the cc prossing company/bank charge you for a deposit and for a refund? I.e. is it still costing out of pocket to refund someone's deposit when the room rebooks?.
On the policy page:Can someone share the verbage they use for the deposit charge? We are expanding and would like to start charging a deposit here as well. Most of the B&Bs here do, but looking at their websites I can't see where they mention it or how they mention it. I need to take the slow time right now to change my website to reflect the deposit too before we start getting slammed again.
Thanks,
RIki.
On the policy page:Can someone share the verbage they use for the deposit charge? We are expanding and would like to start charging a deposit here as well. Most of the B&Bs here do, but looking at their websites I can't see where they mention it or how they mention it. I need to take the slow time right now to change my website to reflect the deposit too before we start getting slammed again.
Thanks,
RIki.
Deposit of 1 night's stay required at time of booking. Stays of 4 or more nights require a 50% deposit.
On the online reservation system:
If reservation is accepted, your credit card will be charged today for 1 night lodging(stays of 4 or more nights will be charged 50%).
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thank you! That makes sense, especially mentioning it on more than one page.Breakfast Diva said:On the policy page:
Deposit of 1 night's stay required at time of booking. Stays of 4 or more nights require a 50% deposit.
On the online reservation system:
If reservation is accepted, your credit card will be charged today for 1 night lodging(stays of 4 or more nights will be charged 50%).
When I make a phone reservation, I always tell them that when I hang up, I will charge their deposit on their card and then send them an e-mail confirmation. You'll be amazed how many people will say "oh, you're going to charge my card today?" and sometimes they will ask if I can wait until payday. If it's a reservation months in advance, I'll wait, otherwise forget it...they don't have a reservation.On the policy page:Can someone share the verbage they use for the deposit charge? We are expanding and would like to start charging a deposit here as well. Most of the B&Bs here do, but looking at their websites I can't see where they mention it or how they mention it. I need to take the slow time right now to change my website to reflect the deposit too before we start getting slammed again.
Thanks,
RIki.
Deposit of 1 night's stay required at time of booking. Stays of 4 or more nights require a 50% deposit.
On the online reservation system:
If reservation is accepted, your credit card will be charged today for 1 night lodging(stays of 4 or more nights will be charged 50%).
.thank you! That makes sense, especially mentioning it on more than one page.Breakfast Diva said:On the policy page:
Deposit of 1 night's stay required at time of booking. Stays of 4 or more nights require a 50% deposit.
On the online reservation system:
If reservation is accepted, your credit card will be charged today for 1 night lodging(stays of 4 or more nights will be charged 50%).
I have finally found a couple from B&Bs here to see how they do it. But some have it kind of hidden - you have to go to another page like Amenities and it's on the side. I want it to be seen up front right away.
Best,
ERika
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