Generic
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- Joined
- Feb 24, 2011
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Ugh... 1:30AM I get a call from someone for a room.... is it available for tonight... yes, I have one (only because of a cancellation) and it's available to be booked on our website. Can we pay in cash? Well, you still have to reserve online with a CC, but yes, you can pay in cash. But I keep on repeating that this is the middle of the night.
And then the realization... they want it NOW. I call back and leave a message. They call back to tell me they found a place. What a mule!?!?! It's bad enough that you call at 1:30AM and can't simply say you want a room immediately, whereupon the answer was "NO" and I'm back to sleep... no, you have to say tonight and get me mixed up, because let's face it, it's 1:30AM and I'm really asleep!
But this summer has been like that. Calls, calls calls from people who failed to plan. And the only nights to sell are often cancellations. I have to leave the phone on for emergencies... but I hate those night calls... and this year, I'm getting them. Don't people have any shame? Any decency anymore?
I'm always tempted to call them back at 7AM in the morning and say "Oh, we missed your call.... can we help you now?" And if they don't answer... to call back every half hour!
And then the realization... they want it NOW. I call back and leave a message. They call back to tell me they found a place. What a mule!?!?! It's bad enough that you call at 1:30AM and can't simply say you want a room immediately, whereupon the answer was "NO" and I'm back to sleep... no, you have to say tonight and get me mixed up, because let's face it, it's 1:30AM and I'm really asleep!
But this summer has been like that. Calls, calls calls from people who failed to plan. And the only nights to sell are often cancellations. I have to leave the phone on for emergencies... but I hate those night calls... and this year, I'm getting them. Don't people have any shame? Any decency anymore?
I'm always tempted to call them back at 7AM in the morning and say "Oh, we missed your call.... can we help you now?" And if they don't answer... to call back every half hour!