I was in the kitchen then raced in to start a load of my own laundry, getting tired of turning my underwear inside out.
What are some of the basic things (not going the extra mile for a special ocassion) you do as an innkeeper that your guests have no idea you do, things that impact their stay and you do to make their stay more enjoyable and yet they do not know this, nor do they really care.
If you think about it I bet you will find yourself doing calculated things today that fall into this category.
Examples from me:
What are some of the basic things (not going the extra mile for a special ocassion) you do as an innkeeper that your guests have no idea you do, things that impact their stay and you do to make their stay more enjoyable and yet they do not know this, nor do they really care.
If you think about it I bet you will find yourself doing calculated things today that fall into this category.
Examples from me:
- Only start the washing machine after breakfast so guests have adequate water pressure when they get up and shower
- Wear soft soled shoes so I am quiet as a mouse in the kitchen (since there is a guest room above)
- Get out pots and pans the night before so I am quiet in the kitchen
- Put juice goblets in the freezer so they are chilled for the oj
- Offer non acidic choices or sugar free syrups, offer different variety of sugar substitutes for coffee (you could just have splenda)
- Iron sheets or iron pillowcases so they are crisp and smooth for the guest. Along those lines put the pillows in a way that are inviting and attractive on the bed (yes, actual planning in the pillow arrangement) or the quilt/comforter on the end of the bed so they can just pull it up and over them should they need more warmth.
- Super preheat the coffee carafes so the coffee stays piping hot for the guests
- Turn on the hot water kettle so it is boiled for them when they are ready for tea
- Lights over the table in the dining room not on too bright in the am's to annoy people
- Newspaper by the coffee area (that one guest usually absconds and the rest never see)
- Print out the weather for the day or 3 day period
- Cut out special events for that weekend (if you find any, in the paper) and post them for the guest