- Aug 31, 2008
- Reaction score
Gee Bree,I tried the 'pay to play' policy last year. Early check-ins were $35, ditto late check-ins and late check-outs. No one read the policy. I wasn't about to say, at the door, 'That will be $35,' because the real reason for the charge was to cut down on that and, if there was a real necessity, that we would do that room first so it was ready.SS wrote: "if you have a low rate of people showing up early, that means people ARE aware of check in time and don't want to be charged extra. whereas here, they arrive and seem oblivious that they are early. hmmmmmm"if guests arrive at the door early, and you can accommodate them, do you say 'yes, you can check in early at a rate of $10 per hour''? (or only if they've arranged it with you ahead of time?) do they get mad or say 'fine i'll pay it'' .... i get a number of folks showing up early who really want in.
a lot of the time i tell them, check is in at 3 and we are not quite ready for you. sometimes the place is ready, but not me
if you have a low rate of people showing up early, that means people ARE aware of check in time and don't want to be charged extra. whereas here, they arrive and seem oblivious that they are early. hmmmmmm
not sure what i missed in this thread since some posts have been deleted..
What I am wondering is if the dollar sign is the sign we should all use when trying to make a point. It seems to be working for Piper on early check in...Gee wonder what else we could put that glaring symbol on that would stress our point... hmmmm
Piper - please stick around. I do not know what the issue was about but don't take it personally. We really are a friendly bunch and like to hear how others are running their business and as you know by now, we often ask questions when things are not clear to us (i.e. wine glasses).
The first time I had a guy call for a late check-in (after midnight) and I told him the fee he said, 'That's not very hospitable,' and hung up on me.
After enough of that, I gave up. Guests did not read anything that was sent to them or anything that was on the web. They would tell me directly, on the phone, 'We will be arriving at 11 AM.' My response would then be, 'Please feel free to leave your car here and head into town for lunch and we'll see you between 3 and 7.'
They then showed up, right on schedule at 11. Not a single one admitting that we had told them check-in was between 3-7. What we got was (depending on who answered the door), 'The guy (or girl) told me it was ok to check-in when I got here.'
The number of times I wanted to scream, 'Liar!' in their faces was unbelievable.
But, the rest of the B&B's here let guests in whenever they arrive. They all have staff.
The worst was one who showed up when we were outside trying to change the lightbulb in the parking lot light. Hubs is on a ladder, 20 feet up and I am bracing the ladder. They get out of the car and say, 'We're here!' I explain we're not ready, thinking this might be obvious and then the dancing begins. 'We need to use the restroom, where is it?' 'We were told we could check-in whenever we arrived.' Ad infinitum.
Neither of them read the confirmation, neither remembered anyone telling them check in was 3-7. So, should I let go of the ladder and let hubs fall while I let these guests into the house? For what purpose would I let them in? There are no 'restrooms' and the rooms weren't ready.
I don't understand why you can't just be like the rest of us and have your rooms ready exactly one minute after the previous guest has checked out and why can't you just let the guests use your bathroom, you are so rude!