Sunshine...I did the same, bundled everything through my cable company and dropped the 800#. We are busier than ever, and no one has asked me if I have a toll free number. In fact, my number (because of the bundle) is considered a residential one and thus the business is no longer listed in the phone book. No difference whatsoever that I can see. In fact, solicitations by telephone have dropped dramatically..
Mine is a residential number as well - never had a business number. Once marketers toss old data, new data (numbers) become available i,e, your website etc, it will be added to their call list. - Be happy while it lasts!
No one asks me for my toll free number, but that does not mean that they would not prefer to contact you on one or that some bypass you to go to another that does. -
I am not stating that having a toll free # is a must anymore, it is just that if you have had one, and it is on your marketing materials you should keep it until such time, you do not see its being used.
If someone has your brochure from a previous stay or was given it by others, calls your toll free # and finds it disconnected or assigned to another business...What do you think they will do? With this economy, I would be worried they would think I had closed. - I have had guests book with me still using my 1st brochure I put out in '99!!! They had not stayed with me since 2001 and it was 2006. Lots had happened since that time and many places had come and gone. If I had dropped my toll free #, they would have thought I had closed as well.
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