At this restaurant a family came in and brought in 3 happy meals for their kids. Sat in the mexican restaurant with the kids eating chicken nuggets in a bag from McDonalds..
Now THAT is cohones! I will discreetly bring a can of pop for DH when we KNOW they do not have a sugar-free/caffine-free beverage other than water but would not bring food from another restaurant.Joey Bloggs said:At this restaurant a family came in and brought in 3 happy meals for their kids. Sat in the mexican restaurant with the kids eating chicken nuggets in a bag from McDonalds.
Very well-said, if I may say so......The basics of customer service in ANY industry is understanding personality types I don't like to put people in boxes but this understanding does help
Basics like the little old lady who WANTS to talk more about her res, wants to know more about the room and NEEDS to spend more time with you, the businessman who is in a rush does not want the chit chat but wants to know he can get an early breakfast, and has internet access, and the tired sounding mom with children yelling in the background wants to know that her getaway will provide some peace and quite, that;'s why one of the most important questions on your res call, if they don't mention it AND asked NICELY on your part if "what brings you to the area"..