The people who book our lowest priced room (when others are available) invariably arrive in a Mercedes. It seriously happens over and over.
The people who book the room that can accommodate the most people are always the last to check-in, typically racing in at 5:59 pm. ..
The couple who were here Saturday made me do a mental chuckle. He booked the cheaper room without telling his wife it was a shared bath. Then he tells me Saaturday evening about all the places they have traveled to and the companies he had owned/been cfo,etc (I had asked what he did in his former life since he was now retired). Because of the family in-house due to a fire (they are here for a second week - now I can pay my 2nd half of my B & B ins), I gave them the big room w/pvt bath. You guessed it - no tip, even after I found him a hat that would go over his Calif ears that were freezing. I had even washed & dried it before giving it to him. They were going to DC area for 4 days from here & his wife said they only stay at B & Bs..
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Yes, in general the more you do for someone "just to be nice", the less they appreciate it.
Also, those staying completely free on a gift certificate will NEVER tip the housekeepers OR leave a note in the guest journal.
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Don Draper said:
Yes, in general the more you do for someone "just to be nice", the less they appreciate it.
Had an interesting conversation with a friend yesterday about the guest who will not stop asking for more. What she does is give it to them. Along with a great deal of information on how much more work it is, how much more they are getting than anyone else, etc. In her experience, they shut up, sit down, eat what they're given and leave a huge tip!
I'm going to have to try that. It's all in letting them know how much effort it is and how much more they are getting. None of this 'grin and bear it' stuff.
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Alibi Ike said:
Don Draper said:
Yes, in general the more you do for someone "just to be nice", the less they appreciate it.
Had an interesting conversation with a friend yesterday about the guest who will not stop asking for more. What she does is give it to them. Along with a great deal of information on how much more work it is, how much more they are getting than anyone else, etc. In her experience, they shut up, sit down, eat what they're given and leave a huge tip!
I'm going to have to try that. It's all in letting them know how much effort it is and how much more they are getting. None of this 'grin and bear it' stuff.
Yes I'm all for this, but how to manage letting them know how much "extra" they're getting in front of the other guests? Tell your friend I need examples!
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Don Draper said:
Alibi Ike said:
Don Draper said:
Yes, in general the more you do for someone "just to be nice", the less they appreciate it.
Had an interesting conversation with a friend yesterday about the guest who will not stop asking for more. What she does is give it to them. Along with a great deal of information on how much more work it is, how much more they are getting than anyone else, etc. In her experience, they shut up, sit down, eat what they're given and leave a huge tip!
I'm going to have to try that. It's all in letting them know how much effort it is and how much more they are getting. None of this 'grin and bear it' stuff.
Yes I'm all for this, but how to manage letting them know how much "extra" they're getting in front of the other guests? Tell your friend I need examples!
How she does it IS right in front of everyone else- to the point the guests who are asking start to feel embarrassed. She is very polite but she hammers home how much more work it is going to be for her. She lets them know she DID ask when they called about food problems. She DID make all of the food already, it is all plated and ready to serve, but she CAN make something different BUT it will take her awhile because she didn't know in advance they couldn't eat what she has already made. And they WILL have to WAIT for the DIFFERENT food to be prepared.
And everyone else overhearing this knows that yes, she did ask in advance, THEY certainly told her and boy, aren't those other people rude for causing all that trouble.
And yes, she gets big tips!
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