A little history. My b&b was a b&b for 12 years before I bought it. It is in a diverse (ethnically and financially) neighborhood. We are 4 blocks from a major hospital, 8 blocks from our city's Children's Museum, the closest accommodations to our State Fair Grounds and one of the finest art museums in the country. I have just had a guest leave because, though my home is soothing and she asked about tipping for my "concierge" services, she does not feel comfortable in the neighborhood. This is perhaps the 3rd time in 3 months this has happened. It breaks my heart as I look forward to each guests arrival and then to keep their money and not serve them, just does not feel right. I can not change the landscape of my location (as far as the neighborhood and many of my neighbors keep their facades in beautiful condition). Has anyone else run into such a situation? I will say that a recurring trend is that these guests made their reservations on booking.com, is it that they are looking for a "hotel" with a parking garage surrounded by hotels and I happened to be close to the museums and an amazing price so they booked me? As I said it always saddens me. How do I get over this? More counseling?