The guest who books online gets an immediate $10 off. That's Joe's way of getting guests to book online. A bunch of us have tried that method to cut down on phone calls and to get the waffler to just book already.Tim_Toad_HLB said:
The guest always gets a $10 discount just for booking online. Then, this guest also got a room upgrade valued at $40 more than the room that they booked. They still didn't give Joe the highest rating on value. Joe's rooms are all under $150 with plenty of amenities, great coffee and a skip lunch breakfast!!
Do you think the guests perceive the innkeeper interaction as the 'value' part of the review? I was wondering that myself.catlady said:
I know some innkeepers who provide top notch stuff..but interaction isn't the best..and their value ratings are usually lower than some I know who go all out in making the guests feel at home. I could be wrong, but this is based on actuals that I know personally.
It probably is the biggest variable. I'll have to check when next we get a review to see what kind of interaction we had with the guests.catlady said:
It is so true that finding the perfect guests is a key that can be hard for some innkeepers to find.
Ok, i'll bite. What the heck does that mean?knkbnb said:
I get it now. So that offer is on people's websites?
OK, I went and looked right away and we had a new review. Raves about the innkeepers, the bed, the recommendations we made and I remember chatting with this couple quite a bit. 4 for value. It could have been the price as they were students. Funny guests in a way because they actually took a picture of themselves IN the bed an added it to their review. Now I need to see if that room starts to get more bookings!Bree said:
Oooooh, I know those particular guests are a big peeve. Just like the ones who call and say they can't book online, they don't know how, please help me do this, do this for me and give me the discount because I was going to try but decided I didn't want to put in the effort.Tim_Toad_HLB said:
I usually do that in Mar & Apr to generate some bookings early on. It's a tough one to know if it works or not because they booked online and I didn't get to ask them if that swayed them. Maybe next year I'll ask on arrival if that was the decided. They DO have to say in the notes that they WANT the discount and everyone does. I put that deal at the top of the rooms page and the home page.Tim_Toad_HLB said:
No need to bite. I'm not looking to make a case, it is just our way of doing things.
I'll run a Google and find it, but am very interested in your thoughts on the subject whether here or in private.
That's why the only negative reviews we've had on TA are from people who've NEVER stayed here. Yet they still found something to complain about.
This is off-topic advice and you can ignore it if you wish; I mean it to be helpful, not as a smarta**. If you edit your old comments rather than putting in a new comment, I don't see the changes you've made unless I realize that there is a new reply hidden somewhere in the list of responses and I scroll to find it. This might be a reason that you aren't getting a response to your posts. Don't shoot the messenger.
I also have the $10 book online discount on my website. They don't have to request it, I apply the discount if they book online. If I am busy gardening or juggling other tasks & get a call, I will ask folks if they'd like to book online on our secure website and get the discount. Very few will pass up that offerTim_Toad_HLB said:
It's worth it to me. Most of my bookings are online. I haven't really had folks call after booking online with a phone calls with questions. They just show up pretty much when they said they would I do set up my rez system for additional follow-up confirmations if they are booked fairly far ahead of time.
