Ok majorly run down right now
achy and flu-ey, I don't usually vent about specific guests but I just had a checkout that had a "buy one get one" free night cert from I.L.I, I also did a dinner for them where I actually undercharged them AND gave them a free dessert ... my website clearly says that dinners have a 15% service charge (all of $5.16 in this case) so their ENTIRE bill was $150 for 2 nights incl taxes, 2 dinners and dinner svc charge and she QUESTIONED why her bill was $5.16 higher than her conf and needless to say left not ONE penny extra!!!!