Copperhead
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and according to some innkeepers (on other forums) we are in the hospitality business, so suck it up, and be happy about it. We were born to be doormats..
Yup, they live in a different world than I do. Either that or they haven't been innkeepers for many years.Joey Bloggs said:and according to some innkeepers (on other forums) we are in the hospitality business, so suck it up, and be happy about it. We were born to be doormats.
and according to some innkeepers (on other forums) we are in the hospitality business, so suck it up, and be happy about it. We were born to be doormats..Yup, they live in a different world than I do. Either that or they haven't been innkeepers for many years.Joey Bloggs said:and according to some innkeepers (on other forums) we are in the hospitality business, so suck it up, and be happy about it. We were born to be doormats.
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Oddly, many of them have been doing this for a long time. I think it's just a different way of looking at it. I often wonder if those innkeepers have full staff or schedule regular vacations that keep them fresher than I could possibly be.Breakfast Diva said:Yup, they live in a different world than I do. Either that or they haven't been innkeepers for many years.Joey Bloggs said:and according to some innkeepers (on other forums) we are in the hospitality business, so suck it up, and be happy about it. We were born to be doormats.
Both of us are in the bad innkeeper's club then! You might be right about them having staff and they don't have to do the grunt work.and according to some innkeepers (on other forums) we are in the hospitality business, so suck it up, and be happy about it. We were born to be doormats..Yup, they live in a different world than I do. Either that or they haven't been innkeepers for many years.Joey Bloggs said:and according to some innkeepers (on other forums) we are in the hospitality business, so suck it up, and be happy about it. We were born to be doormats.
.Oddly, many of them have been doing this for a long time. I think it's just a different way of looking at it. I often wonder if those innkeepers have full staff or schedule regular vacations that keep them fresher than I could possibly be.Breakfast Diva said:Yup, they live in a different world than I do. Either that or they haven't been innkeepers for many years.Joey Bloggs said:and according to some innkeepers (on other forums) we are in the hospitality business, so suck it up, and be happy about it. We were born to be doormats.
I've had them say to me that I should suck it up and figure out a way to allow guests to check in at 10 AM. Or, at the very least, invite them in, give them coffee and a muffin and say I will help them when breakfast is done. I do not have that kind of personality. It's really hard for me to punt in the middle of serving last night's guests!
So I have never invited them in, given them coffee or anything like that. I'm just a bad innkeeper. But, like I tell all of our guests who tell us 'other B&B' stories...we're all different and we run our businesses our own way.
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If I book your vacation rental for an 'extended stay' (4 days), would you include free breakfasts (for 4)"if you're not willing to say "go take a flying..." when a client is unreasonable, you're setting yourself up to be the patsy."
"So here's the lesson: if you let a customer use you as a doormat, they'll continue to use you as a doormat. It's only when you stand up and say: "cut the BS right now and fulfill your commitments" that you get respect... and make the sale."
Thanks for that article CH. It's right on point. The toughest thing for us as innkeepers is to figure out where the hospitality line ends and when to put our foot down and say enough is enough. Not quite as cut and dried as in the article, but we definitely have to stand up for ourselves because nobody else will! Don't be afraid to say "NO"..
HA! That's so wrong on sooooo many levels!If I book your vacation rental for an 'extended stay' (4 days), would you include free breakfasts (for 4)"if you're not willing to say "go take a flying..." when a client is unreasonable, you're setting yourself up to be the patsy."
"So here's the lesson: if you let a customer use you as a doormat, they'll continue to use you as a doormat. It's only when you stand up and say: "cut the BS right now and fulfill your commitments" that you get respect... and make the sale."
Thanks for that article CH. It's right on point. The toughest thing for us as innkeepers is to figure out where the hospitality line ends and when to put our foot down and say enough is enough. Not quite as cut and dried as in the article, but we definitely have to stand up for ourselves because nobody else will! Don't be afraid to say "NO"..
uh, no.
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