Copperhead
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- Jun 24, 2008
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This winter wonderland sucks.... not that it's the only thing that makes this weekend hard to bare. Valentines day is second fiddle this weekend here. We have a BIGGER event going on and it does bring a slightly different crowd. And as I sit here pounding these keys, I know I will be up until midnight checking in guests that were due to be here by 9:00.
Then there is another that I called when they did not show by 5. 'Oh our reservation is not until tomorrow'...NO, check your email confirmation that you approved. Well they live only 2 hours away so they are coming and should be here soon. And I have to say she was very apologetic about it all, knowing it was her confusion. (she is foreign)
Now I just got a call from another young, foreign couple that were to be here by midnight but will not arrive until 4AM. This is their first B&B stay. Was unaware that we did not have 24hr staff (even though I told them when they booked). This booking (as I recall) was very difficult to finalize. Three emails along with 2 or 3 phone calls to complete the reservation. So here I am giving him self check in instructions while he is on the road - sure hope he was not driving. I gave him brief instructions to get in the door, and will leave an envelope inside with details to get to room. Then he was worried that someone else would take his envelope...GRRR.
Usually I only have 1 room that need a little more assistance during this event each year. I just hope this is it. I do have another coming in from Mexico (I believe they are German though) tomorrow night, it too seemed to take a little more time to finalize the reservation. If I can make it though the check ins, hopefully things will go down hill from there.. I have maps and inform for all the parades with routes, ideas for parking, etc. all ready for them. I know there will be quesitons but that is easy. For this event, we are only a place to get a little shut eye before going out again. They usually choose us because booking in the city prevents ANY shut eye and are for those real party animal types.
Just needed to vent - I like my sleep!
Then there is another that I called when they did not show by 5. 'Oh our reservation is not until tomorrow'...NO, check your email confirmation that you approved. Well they live only 2 hours away so they are coming and should be here soon. And I have to say she was very apologetic about it all, knowing it was her confusion. (she is foreign)
Now I just got a call from another young, foreign couple that were to be here by midnight but will not arrive until 4AM. This is their first B&B stay. Was unaware that we did not have 24hr staff (even though I told them when they booked). This booking (as I recall) was very difficult to finalize. Three emails along with 2 or 3 phone calls to complete the reservation. So here I am giving him self check in instructions while he is on the road - sure hope he was not driving. I gave him brief instructions to get in the door, and will leave an envelope inside with details to get to room. Then he was worried that someone else would take his envelope...GRRR.
Usually I only have 1 room that need a little more assistance during this event each year. I just hope this is it. I do have another coming in from Mexico (I believe they are German though) tomorrow night, it too seemed to take a little more time to finalize the reservation. If I can make it though the check ins, hopefully things will go down hill from there.. I have maps and inform for all the parades with routes, ideas for parking, etc. all ready for them. I know there will be quesitons but that is easy. For this event, we are only a place to get a little shut eye before going out again. They usually choose us because booking in the city prevents ANY shut eye and are for those real party animal types.
Just needed to vent - I like my sleep!