If you have an add on package or inn room extras do you deviate from this by a guest request?
Say you don't have balloons and caviar listed as an add on, would you be willing to do this if they requested it? Even if finding the exact caviar took your time to locate and procure and then finding the balloons or going to get those said balloons? A special type of flower or special chocolates that they requested?
Would you stick to your add on list or do this for them at their request? You have not said "ask us and we will try to get it for you" you simply have a list of add ons and the prices.
Say you don't have balloons and caviar listed as an add on, would you be willing to do this if they requested it? Even if finding the exact caviar took your time to locate and procure and then finding the balloons or going to get those said balloons? A special type of flower or special chocolates that they requested?
Would you stick to your add on list or do this for them at their request? You have not said "ask us and we will try to get it for you" you simply have a list of add ons and the prices.