[COLOR= rgb(51, 51, 51)]What are the stupidest mistakes service "professionals" make when they are dealing with angry guests? [/COLOR]http://shg.me/IyhVpA
Example from JB: a great restaurant with great service, supposedly. Very popular and delicious Italian subs come with kosher pickle and side of thick potato chips, $9.50. Three of us ordered this.
All three came without said pickle. One person had chips that were smaller than my pinky nail, crumbled broken pieces from the bottom of a bag. Do you say something? $9.50 each plus tax plus tip. We said something. Waitress was put out. She comes back with a small plate with three pickles on it, and another with a handful of chips and says and I quote "That's the best I can do." and walks away. Total bill was over $45.00 for sandwiches for 4 people.
We weren't angry guests, but as you all will attest, we won't go back. Did I write a review? I could have, but I didn't. It is THAT servers job to ensure the guests got what they ordered, and it was not that complicated, was it.
PS I put the "quotes" around professionals above, I do not think today these folks are professionals, I think majority are just hacks. If they want to stay in business, they better give good service, I didn't even say excellent, I said good, at least good!
Example from JB: a great restaurant with great service, supposedly. Very popular and delicious Italian subs come with kosher pickle and side of thick potato chips, $9.50. Three of us ordered this.
All three came without said pickle. One person had chips that were smaller than my pinky nail, crumbled broken pieces from the bottom of a bag. Do you say something? $9.50 each plus tax plus tip. We said something. Waitress was put out. She comes back with a small plate with three pickles on it, and another with a handful of chips and says and I quote "That's the best I can do." and walks away. Total bill was over $45.00 for sandwiches for 4 people.
We weren't angry guests, but as you all will attest, we won't go back. Did I write a review? I could have, but I didn't. It is THAT servers job to ensure the guests got what they ordered, and it was not that complicated, was it.
PS I put the "quotes" around professionals above, I do not think today these folks are professionals, I think majority are just hacks. If they want to stay in business, they better give good service, I didn't even say excellent, I said good, at least good!