innerpeace
Member
- Joined
- Jul 29, 2012
- Messages
- 10
- Reaction score
- 0
Last weekend a couple who booked with us through Booking.com (more about that later) not only showed up at 11am, but with a darling, energy-filled bouncing and shouting six-year-old. Now our booking.com confirmation and reservation letters clearly state that children over 10 are welcome, as does our website and our Webervations letters. Their reservation form showed only two people. A booking for two.
After the slightest intake of breath I greeted them warmly and showed them their room, which was in vast disarray as the previous guests had just departed. I explained that we clean between 11 and 3pm - our check out and check in times, and that they were welcome to leave their bags and wander the grounds, to in to town, etc. I said nothing about the kid, but I did leave a copy of their confirmation letter showing our policies, along with their bill.
The darling girl was rambunctious at breakfast, but thankfully the rest of the guests took it in stride.
Was I churlish? What's an innkeeper to do?
PS. We tried Booking.com for a few months, but it got complicated during our high season, and we finally dropped our account. We liked the web exposure, but it wasn't worth the fees and navigating their anti-intuitive booking system! Booking.com is really meant for larger establishments. This Is How We Learn...
After the slightest intake of breath I greeted them warmly and showed them their room, which was in vast disarray as the previous guests had just departed. I explained that we clean between 11 and 3pm - our check out and check in times, and that they were welcome to leave their bags and wander the grounds, to in to town, etc. I said nothing about the kid, but I did leave a copy of their confirmation letter showing our policies, along with their bill.
The darling girl was rambunctious at breakfast, but thankfully the rest of the guests took it in stride.
Was I churlish? What's an innkeeper to do?
PS. We tried Booking.com for a few months, but it got complicated during our high season, and we finally dropped our account. We liked the web exposure, but it wasn't worth the fees and navigating their anti-intuitive booking system! Booking.com is really meant for larger establishments. This Is How We Learn...