Have you noticed a guest trend in 2010 that differs from the year or years past? A way they book their room or inquire?
- With caller ID I have noticed that nearly all messages leave a different phone # to the one they are calling on. ie cell phone is free or it is a business cell phone, so call them back on their home phone which is always a different #.
- GPS are much more prolific, do they not print out your directions any longer?
- Laptop and iPhones, they don't require an Inn Laptop to access email or info?
- Most are booking directly with you versus using a directory? The directories wants us to give them access to our online reservation systems which actually seems to be going the opposite direction (imo).