Aussie Innkeeper
Well-known member
I knew it would show up sooner or later...the bad review. It appeared just a couple of days ago. I am thankful for two things: 1. that the woman's complaints are so over the top that no one with half a brain is going to consider them as truthful; and 2. that we've received several very good reviews since then, so as to 'bury' the bad one...but it's still there.
I've submitted a mgmt response, but it hasn't been approved and posted yet. This guest was ticked off because I would not pay for her rayon dress that she ruined by ironing it (heat way too high!). So, I guess this was her only way to get back at me. She just made this stuff up!
The response, of course, is socially correct and is very polite. But what I really wanted to say was (her complaints in bold)...
[COLOR= rgb(44, 44, 44)]Unfortunately, when we entered our room we were hit with an awful odor that is best described as being at a nursing home. You know that smell at your grandparents house (and not the one of fresh baked cookies)! [/COLOR]Lady, I've got one of the most sensitive sniffers around. Your room smelled like clean sheets! I spent two days trying to figure out what 'smell' you were referring to. I'd like to see some of the nursing homes you've allegedly been to.
[COLOR= rgb(44, 44, 44)]Also the B&B advertized that a refrigerator in the room and the main area of the house would be available and stocked. The refrigerator in our room was empty and it w[/COLOR][COLOR= rgb(44, 44, 44)]n[/COLOR][COLOR= rgb(44, 44, 44)]as dirty. The refrigerator in the main area was not well stocked and in fact we had to ask for water bottles twice. [/COLOR]There were two bottles of water in your room fridge and the fridge in the foyer has bottled water, 3 kinds of soda, beer and white wine. What else did you want? You didn't ask for water, you asked for ice...three times!! and it was happily provided!! Even when you left. The fridge in your room might have had a little ice build-up on the freezer compartment, but it wasn't dirty!
[COLOR= rgb(44, 44, 44)]Breakfast was ok, table setting was no different from what I offer at home. [/COLOR]Really? You have a candle-lit 3-course breakfast at home every day? How special for you! You also have cloth napkins with your logo on them?
[COLOR= rgb(44, 44, 44)]The furnishing are old and not very clean. [/COLOR]My sofa is less than two years old and the chairs in the foyer were re-upholstered in 2008. I really don't consider that old. All of the guestroom bedding and other 'soft' things are less than 4 years old. We do have a few older items, but they are clean and in good repair.
[COLOR= rgb(44, 44, 44)]The air-conditioner made an awful noise all night and would just turn off, at one point I could not get it back on. [/COLOR]It's called a 'thermostat', lady! There are two very simple dials on the thing and a 4 y/o could figure them out. It's a window unit, so yes, they do make a little noise, but there's nothing wrong with the unit. You turn it on and the fan makes noise.
Oh, and last, but certainly not least...[COLOR= rgb(44, 44, 44)]There is a nice-sized porch but it was dirty and not inviting[/COLOR][COLOR= rgb(44, 44, 44)]. [/COLOR]This was the one thing that REALLY irritated me! Because our front porch is our guests' first impression, I take great efforts to make sure that it IS inviting..and clean! It's outside, though, so there might be a leaf or two on it at times, or maybe it was the porch baskets that she didn't like. I just bought new cushions for the chairs, swing and loveseats. Don't tell me it's not 'inviting'!!
Ok, I'm done. Sorry for the long rant! I feel better now.
I've submitted a mgmt response, but it hasn't been approved and posted yet. This guest was ticked off because I would not pay for her rayon dress that she ruined by ironing it (heat way too high!). So, I guess this was her only way to get back at me. She just made this stuff up!
The response, of course, is socially correct and is very polite. But what I really wanted to say was (her complaints in bold)...
[COLOR= rgb(44, 44, 44)]Unfortunately, when we entered our room we were hit with an awful odor that is best described as being at a nursing home. You know that smell at your grandparents house (and not the one of fresh baked cookies)! [/COLOR]Lady, I've got one of the most sensitive sniffers around. Your room smelled like clean sheets! I spent two days trying to figure out what 'smell' you were referring to. I'd like to see some of the nursing homes you've allegedly been to.
[COLOR= rgb(44, 44, 44)]Also the B&B advertized that a refrigerator in the room and the main area of the house would be available and stocked. The refrigerator in our room was empty and it w[/COLOR][COLOR= rgb(44, 44, 44)]n[/COLOR][COLOR= rgb(44, 44, 44)]as dirty. The refrigerator in the main area was not well stocked and in fact we had to ask for water bottles twice. [/COLOR]There were two bottles of water in your room fridge and the fridge in the foyer has bottled water, 3 kinds of soda, beer and white wine. What else did you want? You didn't ask for water, you asked for ice...three times!! and it was happily provided!! Even when you left. The fridge in your room might have had a little ice build-up on the freezer compartment, but it wasn't dirty!
[COLOR= rgb(44, 44, 44)]Breakfast was ok, table setting was no different from what I offer at home. [/COLOR]Really? You have a candle-lit 3-course breakfast at home every day? How special for you! You also have cloth napkins with your logo on them?
[COLOR= rgb(44, 44, 44)]The furnishing are old and not very clean. [/COLOR]My sofa is less than two years old and the chairs in the foyer were re-upholstered in 2008. I really don't consider that old. All of the guestroom bedding and other 'soft' things are less than 4 years old. We do have a few older items, but they are clean and in good repair.
[COLOR= rgb(44, 44, 44)]The air-conditioner made an awful noise all night and would just turn off, at one point I could not get it back on. [/COLOR]It's called a 'thermostat', lady! There are two very simple dials on the thing and a 4 y/o could figure them out. It's a window unit, so yes, they do make a little noise, but there's nothing wrong with the unit. You turn it on and the fan makes noise.
Oh, and last, but certainly not least...[COLOR= rgb(44, 44, 44)]There is a nice-sized porch but it was dirty and not inviting[/COLOR][COLOR= rgb(44, 44, 44)]. [/COLOR]This was the one thing that REALLY irritated me! Because our front porch is our guests' first impression, I take great efforts to make sure that it IS inviting..and clean! It's outside, though, so there might be a leaf or two on it at times, or maybe it was the porch baskets that she didn't like. I just bought new cushions for the chairs, swing and loveseats. Don't tell me it's not 'inviting'!!
Ok, I'm done. Sorry for the long rant! I feel better now.