Tom
Well-known member
- Joined
- Oct 11, 2009
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We have the sticky situation where a guest drove home with our umbrella. It was not expensive but was a nice one that we valued. We know they borrowed it because they had been invited to do so when they requested it, but it was missing after they checked out and nowhere to be found. It is not really a guest umbrella but is kept by the front door for the innkeeper to use when it's pouring rain, and we have to go outside to help guests park or get oriented. It was clearly marked with the name of the inn. The guest lives 100 miles away from us.
So what should we do (choose one): (1) forget about it and buy another one. (2) send them a polite email asking if they did indeed take it home by mistake, and asking them to either return it by mail or the next time they visit OR. (3) phone them about it. What would YOU do?
This issue is complicated by the fact that the guests already have posted very favorable reviews for us in several places. We don't want to upset them in any way.
Thanks for your advice.
So what should we do (choose one): (1) forget about it and buy another one. (2) send them a polite email asking if they did indeed take it home by mistake, and asking them to either return it by mail or the next time they visit OR. (3) phone them about it. What would YOU do?
This issue is complicated by the fact that the guests already have posted very favorable reviews for us in several places. We don't want to upset them in any way.
Thanks for your advice.