Quantcast

What is great service?

INNspiring.com | Innkeeper Forum & Innkeeping Resources

Help Support INNspiring.com | Innkeeper Forum & Innkeeping Resources:

Samster

Well-known member
Joined
May 30, 2008
Messages
6,475
Reaction score
14
Location
South Carolina
Great article....great service doesn't have to be flashy. It's often about the little things.
 

Breakfast Diva

Well-known member
Joined
May 26, 2009
Messages
5,909
Reaction score
25
Excellent article. Great service really IS about the little things. It's a fine line between service and hovering.
One little thing I do is watch to see what our guest uses in their coffee...on our 24 hour beverage service, I have the little individual liquid creamers in 3 different flavors because no refrigeration is needed. If during the day, I notice someone using the dry creamer packet which is supposed to have cream flavor (yuck, those things are nasty), without asking, I'll go to the kitchen and get them a little pitcher of 1/2 & 1/2 to take with them to their fridge in their room. You can't imagine how they think I'm amazing, but it's really a very simple task.
It's the simple things.
Can any others share a simple trick they use?
 

Alibi Ike

Well-known member
Staff member
Joined
Aug 8, 2010
Messages
2,928
Reaction score
0
Excellent article. Great service really IS about the little things. It's a fine line between service and hovering.
One little thing I do is watch to see what our guest uses in their coffee...on our 24 hour beverage service, I have the little individual liquid creamers in 3 different flavors because no refrigeration is needed. If during the day, I notice someone using the dry creamer packet which is supposed to have cream flavor (yuck, those things are nasty), without asking, I'll go to the kitchen and get them a little pitcher of 1/2 & 1/2 to take with them to their fridge in their room. You can't imagine how they think I'm amazing, but it's really a very simple task.
It's the simple things.
Can any others share a simple trick they use?.
Because we see everyone for breakfast, I will remember what they like (sausage/no sausage, oj vs apple juice, grape jelly vs strawberry, caf vs decaf) and serve them without their needing to ask. Year after year, not just the same couple of days. Right down to lemon with their water (no ice) and cottage cheese with their eggs. Even though we do not serve lemon or cottage cheese as a rule. And I actually remember it, not just write it down in the guest notes.
 

Alibi Ike

Well-known member
Staff member
Joined
Aug 8, 2010
Messages
2,928
Reaction score
0
I will ask here how does everyone else do this- without interruptng the guests deep in conversation and without hovering nearby waiting to pounce, how do you ask if they need anything? We semi cook to order so I must ask what they would like with their main course without interrupting conversations intra- and inter-table. It can be awkward.
And I do need to keep them moving along so everyone can be seated. So I cannot wait 20 minutes and I do not think the guests want to wait 20 minutes to be served!
'Excuse me.' Is that all I need to say?
 

Samster

Well-known member
Joined
May 30, 2008
Messages
6,475
Reaction score
14
Location
South Carolina
I will ask here how does everyone else do this- without interruptng the guests deep in conversation and without hovering nearby waiting to pounce, how do you ask if they need anything? We semi cook to order so I must ask what they would like with their main course without interrupting conversations intra- and inter-table. It can be awkward.
And I do need to keep them moving along so everyone can be seated. So I cannot wait 20 minutes and I do not think the guests want to wait 20 minutes to be served!
'Excuse me.' Is that all I need to say?.
That works or if someone is chatting, you can always say something like, "I'm so sorry to interrupt your converstation, but what can I get you to go with your entree?" or whatever it is that you're asking. I wouldn't think that guests would mind that. :)
 
Top