This morning we went in to clean a guest room. The guests are with us for 7 nights & there are 2 parents & a 4yo. Yesterday the father asked me if we had bed bugs?!? Of course, I we DO NOT & I reassured him as such. We went on the have a lengthy conversation about how we are in the tropics & have mosquitos year round & sometimes folks get heat rash or other allergic reactions which cause "bumps." He said that his child had 3 bites on him, but that neither he nor his wife had any bites (they are all sleeping in the same king sized bed). He also told me that he "checked all round & the mattress" & didn't find any bugs.We discussed how they did not choose another property to stay at based upon an online review which stated that the other property had bed bugs. I talked about how difficult the internet can be as people could post something like that without any proof & how it can then be very damaging to the small business owner.
Today when we entered their room to clean it the box spring was in shreds underneath the bed on one side. Pieces of the fabric were torn away & what remained was literally shredded & hanging down. Moreover, the quilt had a large (one foot wide x one foot long) pink stain. AND, there was pen writing (again in a large area) on TWO walls, which could not be cleaned off, but required PAINTING!
We have not yet seen these guests since we were in their room as they have gone off for the day. They are supposed to be with us for 3 more days.
Let me also note that we DO live in fear of things written on TA as so many guests DO base their bookings on this website & unfortunately we have a very large mortgage & thus can't afford (literally) to be cavalier about what can be written there.
My current plan is to let them know that there is wet paint on the walls when they return & to let them know that we had to paint the walls as we found pen writing on them while cleaning & to see if they own up... Husband does NOT want to get into it with them for fear that they will run straight to their computer & blast all sorts of lies (i.e. perhaps about "bedbugs?!?") on TA, etc. & feels that we would (likely true) lose more revenue by confronting the guests.
I also am considering letting them know that we took off the quilt to try to remove the big pink stain before it set in & to ask if they might know that the stain consisted of as I am having difficulty removing it & perhaps if I could identify the source it would help (again, leaving it hanging...).
Thoughts?
Today when we entered their room to clean it the box spring was in shreds underneath the bed on one side. Pieces of the fabric were torn away & what remained was literally shredded & hanging down. Moreover, the quilt had a large (one foot wide x one foot long) pink stain. AND, there was pen writing (again in a large area) on TWO walls, which could not be cleaned off, but required PAINTING!
We have not yet seen these guests since we were in their room as they have gone off for the day. They are supposed to be with us for 3 more days.
Let me also note that we DO live in fear of things written on TA as so many guests DO base their bookings on this website & unfortunately we have a very large mortgage & thus can't afford (literally) to be cavalier about what can be written there.
My current plan is to let them know that there is wet paint on the walls when they return & to let them know that we had to paint the walls as we found pen writing on them while cleaning & to see if they own up... Husband does NOT want to get into it with them for fear that they will run straight to their computer & blast all sorts of lies (i.e. perhaps about "bedbugs?!?") on TA, etc. & feels that we would (likely true) lose more revenue by confronting the guests.
I also am considering letting them know that we took off the quilt to try to remove the big pink stain before it set in & to ask if they might know that the stain consisted of as I am having difficulty removing it & perhaps if I could identify the source it would help (again, leaving it hanging...).
Thoughts?