MooseTrax
Well-known member
- Joined
- Apr 27, 2009
- Messages
- 270
- Reaction score
- 0
a person who cancelled at the last minute 2 months ago emailed today to chew me out. she will never set foot in another b&b again, she is going back to hotels. we had no right to charge her for her last minute cancellation, we should have done this and we should have done that and we weren't even full and no one wanted that room anyway so we should have done the right thing.
we have no idea what she is talking about. yes, she cancelled at the last mintue, morning of arrival. we didn't charge her. how would you respond? we're dumbfounded and don't know what to say.
we have no idea what she is talking about. yes, she cancelled at the last mintue, morning of arrival. we didn't charge her. how would you respond? we're dumbfounded and don't know what to say.