Is there anything new you have implemented this summer vs last year?
Was it a natural occurence that just made sense to change the way you go about something, or provide a certain amenity? Or was it due to a disaster that forced your hand to make the change?
This could be something very minor, like a full size chocolate bar vs turn down chocolates, or a new menu, or self check-ins after 7 or 8pm? Wrinkle free no-iron linens to give yourself more down time...?
Was it a natural occurence that just made sense to change the way you go about something, or provide a certain amenity? Or was it due to a disaster that forced your hand to make the change?
This could be something very minor, like a full size chocolate bar vs turn down chocolates, or a new menu, or self check-ins after 7 or 8pm? Wrinkle free no-iron linens to give yourself more down time...?