What's the thing you want to hear in reviews?

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dumitru

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Hi folks,
Just got an idea for a topic after reading this one: https://www.innspiring.com/node/18261
So here it goes: when customers leave a review on websites, what are the things that you would like to be mentioned? Is there something that people usually avoid mentioning but you would love to be mentioned?
Thanks!
 

Morticia

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That they had a relaxed stress free stay .This means a lot, food was good, place was clean, slept well, suite & BnB had all amenities they needed, etc..
Mary at Bridgewater Inn and Cottage said:
That they had a relaxed stress free stay .This means a lot, food was good, place was clean, slept well, suite & BnB had all amenities they needed, etc.
Yes. This.
 

TheBeachHouse

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Agree. I love to hear the word, 'relaxing.' Others, get-away, calm, quiet.
Love it when they mention the breakfast. Clean is a good word, too.
 

Lee2014

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They felt at home, relaxed, enjoyed their stay, will tell friends and family, and loved the innkeepers! (and five stars!) Just got a couple across the board four stars…. so our rating went down on that site...
 

nataliebee

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They felt at home, relaxed, enjoyed their stay, will tell friends and family, and loved the innkeepers! (and five stars!) Just got a couple across the board four stars…. so our rating went down on that site....
This! We love to hear that they will tell their family and friends! Better yet, no explanation needed, just a 10/10! hahah. I hear ya, Duff, we worked so hard to climb to a 8.6 on B.C... then one or two low(er) ratings and it bumped it us down. It takes FOREVER to get bumped up. My personal goal is to be a 9.0 by the end of the year. Fingers crossed!
 

Jcam

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All I ask is that they are accurate - hope for clean and comfortable and value for money
 

Silverspoon

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That they had a relaxed stress free stay .This means a lot, food was good, place was clean, slept well, suite & BnB had all amenities they needed, etc..
Mary at Bridgewater Inn and Cottage said:
That they had a relaxed stress free stay .This means a lot, food was good, place was clean, slept well, suite & BnB had all amenities they needed, etc.
Yes. This.
.
All that and that they plan to return!
 

gillumhouse

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How wonderful the breakfasts were, how comfortable the bed was, and how we made it possible for them to see and do things in the area. They like the routes I print out for them. Looking forward to returning is great too.
 

Country Girl

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I wish they would mention more about what they did in the area while they were here. We are in a small town so I think a lot of people wonder why anyone would come here.
 

Morticia

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I wish they would mention more about what they did in the area while they were here. We are in a small town so I think a lot of people wonder why anyone would come here..
Country Girl said:
I wish they would mention more about what they did in the area while they were here. We are in a small town so I think a lot of people wonder why anyone would come here.
Use your management response to highlight what there is to do!
So glad you enjoyed your stay! Hope to see you for the lawn mower races in the spring!
 
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That they had a relaxed stress free stay .This means a lot, food was good, place was clean, slept well, suite & BnB had all amenities they needed, etc..
Mary at Bridgewater Inn and Cottage said:
That they had a relaxed stress free stay .This means a lot, food was good, place was clean, slept well, suite & BnB had all amenities they needed, etc.
Yes. This.
.
All that and that they plan to return!
.

 
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That they had a relaxed stress free stay .This means a lot, food was good, place was clean, slept well, suite & BnB had all amenities they needed, etc..
Mary at Bridgewater Inn and Cottage said:
That they had a relaxed stress free stay .This means a lot, food was good, place was clean, slept well, suite & BnB had all amenities they needed, etc.
Yes. This.
.
All that and that they plan to return!
.

 

BananaE29

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I enjoy the "total privacy" and "innkeeper was not intrusive in the least" reviews. I think more people would consider a B&B if they knew these things to be true. Trust me, I don't want any more of your time than you want to give me! Over the years, you learn quickly who wants to "chat", and who wants to be left alone.
 
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