Madeleine
Well-known member
- Joined
- Sep 29, 2011
- Messages
- 7,990
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How do you handle groups that you don't know are groups until they arrive?
I had the idea we had 3 rooms here for a wedding. It turned into 5. They all have previously untold dietary restrictions. I know there is a brunch tomorrow. I have asked repeatedly who is having breakfast here. We are trying to prep food for how many? We don't know!
There was a lot of misunderstanding with this group from the start. Guests were calling asking for the rooms being held for them. No rooms were held. They kept referring to this as a 'hotel' and most of them were completely surprised to find themselves in a HOUSE when they got here. Correct, not a single one of them looked up any info about where they were staying. They merely called the phone number they were given and that was that. My guess is not a single one read the confirmations either given when they rolled in (10:30 AM this morning).
Some insisted they had booked more rooms. That they couldn't fit all of them in the rooms they had. They needed air mattresses if we couldn't give them more rooms.
It's been non-stop managing of expectations.
I had the idea we had 3 rooms here for a wedding. It turned into 5. They all have previously untold dietary restrictions. I know there is a brunch tomorrow. I have asked repeatedly who is having breakfast here. We are trying to prep food for how many? We don't know!
There was a lot of misunderstanding with this group from the start. Guests were calling asking for the rooms being held for them. No rooms were held. They kept referring to this as a 'hotel' and most of them were completely surprised to find themselves in a HOUSE when they got here. Correct, not a single one of them looked up any info about where they were staying. They merely called the phone number they were given and that was that. My guess is not a single one read the confirmations either given when they rolled in (10:30 AM this morning).
Some insisted they had booked more rooms. That they couldn't fit all of them in the rooms they had. They needed air mattresses if we couldn't give them more rooms.
It's been non-stop managing of expectations.