Don Draper
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- Aug 10, 2008
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We take a 50% deposit on all reservations, then when the guests stay we take care of the balance and the tax at check-out. This year we've just had a rash of people bolting out the door and looking completely shocked when we say "Oh, just a second I have your invoice here to go over with you." So then you go over the invoice and they just stand there looking at you...so then you say "We can take care of this with cash, check or charge". Oh, you need to swipe my card?
We put this info in the confirmation (I know, no one reads it) and I understand that at most hotels you can just check-out and they use the card "on file"...but the card "on file" is not the one you made the reservation with but the one you handed them when they checked in. We don't ask for any card at check-in, so wouldn't you assume you'd have to do SOMETHING to settle up before leaving?
Is it tacky to put up a sign at the front desk, something to the effect of "Please see one of the innkeepers before your departure to make final payment" or something along those lines? It just always makes me laugh that people are SHOCKED that we might want to get payed!!!!
We put this info in the confirmation (I know, no one reads it) and I understand that at most hotels you can just check-out and they use the card "on file"...but the card "on file" is not the one you made the reservation with but the one you handed them when they checked in. We don't ask for any card at check-in, so wouldn't you assume you'd have to do SOMETHING to settle up before leaving?
Is it tacky to put up a sign at the front desk, something to the effect of "Please see one of the innkeepers before your departure to make final payment" or something along those lines? It just always makes me laugh that people are SHOCKED that we might want to get payed!!!!