I had the money. I've learned that lesson, too!After a few years of trial and error, for the past few years we check people in and run their credit cards before we give them keys to their rooms. Running the card at the start of the stay confirms the length of the stay and avoids multiple people trying to check out during breakfast. It also avoids confusion in case for some reason we did not check them off as being paid. If they have their keys, they have paid. I have never had anyone complain about paying up front and it is one of the best changes we have made..
After a few years of trial and error, for the past few years we check people in and run their credit cards before we give them keys to their rooms. Running the card at the start of the stay confirms the length of the stay and avoids multiple people trying to check out during breakfast. It also avoids confusion in case for some reason we did not check them off as being paid. If they have their keys, they have paid. I have never had anyone complain about paying up front and it is one of the best changes we have made..
I disagree wholeheartedly on that (which everyone here has heard a dozen or more times - sorry to say it all again). I call them "stepford guests" the last thing I want to ask is for their credit card before they see the room and use the 'facility' if needed after driving all day to get here. Most arrive absolutely cantankerous, hungry, aggravated and the next day are the polar opposites. Another reason (and to side track further) if someone arrives at 10 or 11pm - I honestly DON'T WANNA GREET THEM AND CHECK THEM IN!Bigbid said:After a few years of trial and error, for the past few years we check people in and run their credit cards before we give them keys to their rooms. Running the card at the start of the stay confirms the length of the stay and avoids multiple people trying to check out during breakfast. It also avoids confusion in case for some reason we did not check them off as being paid. If they have their keys, they have paid. I have never had anyone complain about paying up front and it is one of the best changes we have made.
You know we got stiffed for a 3 night stay because they were late arrivals and early departures. SO, because of that, we do tell guests who will arrive after 9 that we will run their card at 9 PM. If it's good, they get in; if it isn't, they don't.After a few years of trial and error, for the past few years we check people in and run their credit cards before we give them keys to their rooms. Running the card at the start of the stay confirms the length of the stay and avoids multiple people trying to check out during breakfast. It also avoids confusion in case for some reason we did not check them off as being paid. If they have their keys, they have paid. I have never had anyone complain about paying up front and it is one of the best changes we have made..I disagree wholeheartedly on that (which everyone here has heard a dozen or more times - sorry to say it all again). I call them "stepford guests" the last thing I want to ask is for their credit card before they see the room and use the 'facility' if needed after driving all day to get here. Most arrive absolutely cantankerous, hungry, aggravated and the next day are the polar opposites. Another reason (and to side track further) if someone arrives at 10 or 11pm - I honestly DON'T WANNA GREET THEM AND CHECK THEM IN!Bigbid said:After a few years of trial and error, for the past few years we check people in and run their credit cards before we give them keys to their rooms. Running the card at the start of the stay confirms the length of the stay and avoids multiple people trying to check out during breakfast. It also avoids confusion in case for some reason we did not check them off as being paid. If they have their keys, they have paid. I have never had anyone complain about paying up front and it is one of the best changes we have made.
Of course those later check ins are the only I WOULD like payment in full so I needn't worry about it. "Welcome, that will be $574.96 cents please" sheesh - no way no how...you will not catch me asking at check in any time soon (unless a walk in, which is rare here)
I will stick to my "fat and happy" check out/payments.
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We all have to do what work for us.After a few years of trial and error, for the past few years we check people in and run their credit cards before we give them keys to their rooms. Running the card at the start of the stay confirms the length of the stay and avoids multiple people trying to check out during breakfast. It also avoids confusion in case for some reason we did not check them off as being paid. If they have their keys, they have paid. I have never had anyone complain about paying up front and it is one of the best changes we have made..I disagree wholeheartedly on that (which everyone here has heard a dozen or more times - sorry to say it all again). I call them "stepford guests" the last thing I want to ask is for their credit card before they see the room and use the 'facility' if needed after driving all day to get here. Most arrive absolutely cantankerous, hungry, aggravated and the next day are the polar opposites. Another reason (and to side track further) if someone arrives at 10 or 11pm - I honestly DON'T WANNA GREET THEM AND CHECK THEM IN!Bigbid said:After a few years of trial and error, for the past few years we check people in and run their credit cards before we give them keys to their rooms. Running the card at the start of the stay confirms the length of the stay and avoids multiple people trying to check out during breakfast. It also avoids confusion in case for some reason we did not check them off as being paid. If they have their keys, they have paid. I have never had anyone complain about paying up front and it is one of the best changes we have made.
Of course those later check ins are the only I WOULD like payment in full so I needn't worry about it. "Welcome, that will be $574.96 cents please" sheesh - no way no how...you will not catch me asking at check in any time soon (unless a walk in, which is rare here)
I will stick to my "fat and happy" check out/payments.
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