Redbirds
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- Jul 26, 2008
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All:
We had guests this past week who gave some insight about the wide range of service/quality that BnBs offer across the country. The guests were traveling back to the Midwest from the East Coast, and had stayed in two bed and breakfasts prior to staying with us.
We asked if they always stay in bnbs, and they hesitated before saying "mostly." When asked, they said that "last night was a bit unpleasant. We made a reservation at the bed and breakfast, and planned on arriving by 6. Our plans changed and we got sidetracked, so we called that afternoon and said we might be a couple of hours late. The innkeeper said that they had called too late, that she couldn't make arrangements for them to be checked in, and that 'sorry, I have to charge you the full amount.'"
The guests said they were dumbfounded, and asked if they could at least stop by in the morning for breakfast. They stayed in a local motel, went to the inn for breakfast where they had scrambled eggs and pre-packaged pastries. They also noticed a numeric key-pad lock on the door, and commented that the innkeeper could have given them the code and let them check themselves in.
IMHO, this is one reason why people are hesitant to stay in bnbs. I apologized (from all of us!) and told them they might have recourse to get the charge reversed (although they DID eat breakfast, so that might negate their options.)
The night before they stayed at a bnb and were told pastries, rolls, etc would be outside their door in the morning. In fact, the packaged rolls and pastries were left at their door the night before (they saw them when they came back from dinner.)
Thoughts?
We had guests this past week who gave some insight about the wide range of service/quality that BnBs offer across the country. The guests were traveling back to the Midwest from the East Coast, and had stayed in two bed and breakfasts prior to staying with us.
We asked if they always stay in bnbs, and they hesitated before saying "mostly." When asked, they said that "last night was a bit unpleasant. We made a reservation at the bed and breakfast, and planned on arriving by 6. Our plans changed and we got sidetracked, so we called that afternoon and said we might be a couple of hours late. The innkeeper said that they had called too late, that she couldn't make arrangements for them to be checked in, and that 'sorry, I have to charge you the full amount.'"
The guests said they were dumbfounded, and asked if they could at least stop by in the morning for breakfast. They stayed in a local motel, went to the inn for breakfast where they had scrambled eggs and pre-packaged pastries. They also noticed a numeric key-pad lock on the door, and commented that the innkeeper could have given them the code and let them check themselves in.
IMHO, this is one reason why people are hesitant to stay in bnbs. I apologized (from all of us!) and told them they might have recourse to get the charge reversed (although they DID eat breakfast, so that might negate their options.)
The night before they stayed at a bnb and were told pastries, rolls, etc would be outside their door in the morning. In fact, the packaged rolls and pastries were left at their door the night before (they saw them when they came back from dinner.)
Thoughts?